About 23andMe
Headquartered in Mountain View, California and in operation since 2006, 23andMe is dedicated to helping people understand the human genome by providing a direct-to-customer genetic testing service. By taking a saliva sample from customers, 23andMe uses laboratory analyis to provide customers with information about their ancestry and predispositions to various health-related issues.
Price Matching
23andMe does not specify a price-match guarantee.
Return Policy
23andMe offers refunds on entire orders or on parts of a multiple kit order subject to certan conditions:
- To receive a refund for an unused kit, customer must notify 23andMe of their request for a refund within 30 days of placing the order from 23andMe's online store or paying the lab fee directly to 23andMe.
- Customer must not have yet shipped their saliva sample to 23andMe's laboratory.
- Kits purchased at a conference or event are not refundable unless stated otherwise at the point-of-sale.
- Service upgrades and chip upgrades are non-refundable
- For VIP Health and Ancestry Service orders, both kits must be returned in order to obtain a full order refund. Single VIP kit purchase and refund are not available. Customer must also return the saliva collection kits with pre-paid shipping label affixed to the bottom of the box within 30 days of the date on which a refund was requested.
Loyalty Program
23andMe does not offer a loyalty progrm. Customers can create an account in order to track orders and view results.
Seasonal Sales
23andMe has historically had sales on Mother's Day, Father's Day, and American Thanksgiving.
Qualified Discounts
23andMe provides a discount to educators and students located within the United States who either teach or are enrolled at an accredited educational institution.
Trade-In Policy
23andMe does not specify a trade-in policy for customers.
Credit Card
23andMe does not offer a credit card to customers at this time.
