Agoda is a Singapore-based company that specializes in travel information, hotel bookings, rentals, flights and other travel-related information and bookings. This online travel agency was founded way back in 2005, since then Agoda became a thriving business, and is highly popular in the US and Canada, where it is the fourth largest hotel booking website/ APP. Agoda was acquired by “booking holdings” in 2007, it was awarded the best travel booking app in 2018. Agoda has mobile apps for both iOS and Android platforms. Agoda provides its customers with the best deals in hotels, rentals, resorts; it also lets you book flights, ferries, train, bus, airport transfer, and caters to all the travelling needs of modern times.
Agoda does offer a “best price guarantee”, so if the customer could book the same hotel room, on the same dates, with another travel agent, at a low price, Agoda would either offer the customer the same price, or even offer a lower price than that.
Refunds when applicable are immediately submitted to the customer’s PayPal or bank account; sometimes it can take up to 30 days for the bank to show the refunded amount. Customers don’t always have to make a payment online, they can use the “book now and pay later” option, also the “pay at the hotel” option. Customers can also make a cancellation and that would be different for every hotel, property and area.
Agoda doesn’t offer a loyalty program; customers can use a basic account to make bookings and reservations, however, Agoda gift cards can be used and points can be redeemed on frequent bookings. Those points can be added up and used for future bookings, in time of cancellation, those points will be refunded. Agoda points can also be converted to “Agoda cash” for customer’s convenience. Along with this, site-wide Agoda coupons and promo codes are also offered by Agoda and its partner websites.
Agoda frequently offers discounts and deals for its new and old customers; there are seasonal deals, as well everyday deals offered on the website.
Agoda doesn’t advertise any qualified customer discounts.
Agoda doesn’t specify a trade-in policy for its customers.
Agoda doesn’t offer a credit card to its customers, at this time.