Airbnb is the fastest growing privately owned lodging and bookings based company, headquartered in San Francisco, California. It was founded just 11 years ago, in 2008, and ever since it has seen a remarkable growth, the company offers lodging, primarily home stays, where tourists can share home space with other people. Airbnb plus offers luxury homes and rooms for rentals to its customers, by 2019, 2 million people were using stay in’s by Airbnb. The unique thing about Airbnb is that the guests can send messages and chat with the host of the home; they’re looking to rent for a holiday. So far, the company offers 7 million accommodations worldwide, and it offers services in 220 plus countries.
Airbnb doesn’t specify a price-match guarantee.
Basic members may be able to get a full refund and waive off cancellation penalties, if the circumstances provided are reasonable, and justified. Customers have to make a claim within 14 days of cancellation of booking. Airbnb refunds service fees in the form of an Airbnb coupon in some cases. Customers can also change a reservation they made with Airbnb, the request is accepted once the host accepts it, and sometimes refunds are also made.
Airbnb doesn’t specify a loyalty program for its customers, but customers can make use of Airbnb coupons and promo codes to avail discounts, Airbnb gift cards can be used to purchase Airbnb experiences. Customers can also earn Airbnb credit by referring a friend, family member or colleague to Airbnb.
Airbnb does offer discounts and promo codes for its customers, also referral points and credits, for example as a customer you could earn $15 for every qualifying trip your friend takes, who was referred by you. Airbnb gift cards can also be purchased that range in value from $25 to $500. Gift cards can only be used for short-term stays.
Airbnb doesn’t advertise any qualified customer discounts.
The company doesn’t specify any trade-in policy.
Airbnb doesn’t offer a credit card to its customers, at this time.