Alienware makes high quality gaming hardware; including laptops, desktops, gaming consoles, monitors, mouse, keyboards, gaming headsets and more. The company is a wholly-owned subsidiary of DELL, and has headquarters located in Miami, Florida. Professional gamers need super-fast computers, and to fulfill that need, Alienware created a 10th generation Intel core processor that provides a superior gaming experience – which gives the game player an extra edge and advantage. The Alienware Aurora with the 10th generation Intel core processor provides top performance and speed. Alienware also offers drivers and downloads for the gaming equipment, and online and phone support services. Customers can choose to pay with easy monthly installments, typically in 6 or 12 months. They offer FREE shipping in the US for all orders.
Alienware offers a price-match guarantee to its customers; if the customer finds a better deal at another retailer for the same product by DELL, HP, Apple or Lenovo computer, the customer will get a price-match from Alienware.
Customers get a 30-day return policy with Alienware and DELL; customers can return a product within 30 days of purchase.
DELL rewards are FREE to join the loyalty program; customers need to create a DELL account and join the rewards program. With DELL easy financing option, customers will get 6% cash back on their purchases. Reward members also qualify for FREE expedited delivery. With total purchases of $800 in a year, the customer will get 3% cash back in rewards. These rewards are only offered for online purchases.
Seasonal sales, deals and discount coupons are advertised on the official website, and social media channels.
DELL offers special discounts for serving and retired military personnel.
Alienware doesn’t specify a trade-in policy, as of now.
Alienware doesn’t offer a credit card to its customers.