About AliExpress
Owned by the AliBaba Group and launched in 2010, AliExpress functions as a platform for numerous small businesses within China, Singapore, and other locations to sell products to buyers across the world through the power of e-commerce. AliExpress does not sell directly to customers.
Price Matching
AliExpress does not specify a price match guarantee.
Return Policy
AliExpress sellers have agreed to adopt a return policy subject to certain condtions. Any product that is classified as a domestic return may be returned so long as the item is unused and is in returned in perfect condition. A domestic return is any product that can be returned to a warehouse in the customer's country. Additionally any product which does not match a seller's provided description or which fails to satisfy the “Guaranteed Genuine” label which AliExpress issues to some products is eligible for a refund.
Loyalty Program
AliExpress offers a 4-tiered loyalty program wherein members can earn rewards through shopping on the platform. Customers become “Silver Members” once they have earned up to 100 points, “Gold Members” once they have earned between 101 and 500 points, “Platinum Members” once they have earned between 501 and 1500 points, and “Diamond Members” once they have earned more than 1500 points. Points are earned primarily through shopping, but may be awarded for other activities on the platform. Rewards include coupons, bonuses awarded on customer birthdays, bonuses on the anniversary of the customer's membership, and other exclusive promotions.
Seasonal Sales
AliExpress hosts a number of sales throughout the year, including sales for Valentine's Day, Black Friday, Cyber Monday. Christmas Day, and New Year's Eve.
Qualified Discounts
AliExpress does not advertise any qualified customer discounts.
Trade-In Policy
AliExpress does not specify a trade-in policy for customers.
Credit Card
AliExpress does not offer a credit card to customers at this time.
