About Ancestry.com
Ancestry.com was launched in 1996 by Ancestry Publishing and has been a pioneer in the online genealogy and family history space ever since. Today, Ancestry.com offers services to assist genealogy enthusiasts with building their family tree and has expanded into the arena of providing DNA information through their AncestryDNA and AncestryHealth services.
Price Matching
Ancestry.com does not specify a price match guarantee.
Return Policy
Ancestry.com does not specify a price match guarantee.Ancestry.com's return and refund policy varies based on the service or product purchased and is subject to several terms and conditions as detailed more thoroughly below: Subscriptions to Ancestry.com that are longer than one month may be cancelled during the first 30 days for a full refund, if this subscription began with a free trial then the 30-day period for cancellation begins at the end of the free-trial period.
If an Ancestry.com membership was purchased as a gift, the purchaser may obtain a full refund either within 30 days after the date the gift is purchased or prior to the gift start date selected by the purchaser, whichever is earlier.
AncestryDNA purchases may qualify for a refund if the customer requests a refund and returns their kit within 60 days of placing the kit order. Refunds issued for these purchases will be subject to the deduction of a $15 processing fee.AncestryHealth Core purchase may qualify for a refund if the customer requests a refund, returns their kit within 60 days of placing their order, and has not activated their kit. Refunds issued for these purchases will be subject to the deduction of a $15 processing fee.
AncestryDNA customers who have purchased an AncestryHealth Core upgrade are eligible for a refund within 60 days of purchase on the condition that their AncestryHealth Core product has not been activated. If customer does not meet the inclusion criteria for AncestryHealth and receives a message stating that they are ineligible for AncestryHealth, customer is entitled to a full refund.
Loyalty Program
Ancestry.com does not offer a loyalty program. Customers can become members of the service in order to track orders, process returns, manage payments, and utilize the DNA and genealogy services offered by Ancestry.com.
Seasonal Sales
Ancestry.com offers intermittent sales and discounts on subscriptions to its various services. Additionally Ancestry.com coupons offering reduced prices for membership are occasionally made available through both their website, newsletters, and other venues.
Qualified Discounts
Ancestry.com offers a discount of 30% to AARP members for one year of the Ancestry.com genealogy service.
Trade-In Policy
Ancestry.com does not specify a trade-in policy for customers.
Credit Card
Ancestry.com does not offer a credit card to customers at this time.
