About Backcountry
Backcountry is an online retailer that sells name brand outdoor gear and apparel at discount prices. Backcountry.com offers online deals on all of your skiing, snowboarding, running, hiking, kayaking, and other outdoor needs. Founded in 1996 in Park City, Utah backcountry.com’s mission is to “connect people to their passions.” Backcountry shoppers can engage with the backcountry.com gearhead program to find the best product for their outdoor needs all while having the confidence of knowing they have received the best deal through promos, discounts, and sales for outdoor brands like: Patagonia, The North Face, Sorel, Salomon, and Marmot. Raise offers additional discounts, promos, and coupons on all of your favorite Backcountry products.
Price Matching
Backcountry will match the price of any in stock item published on a U.S. retailers website. Products must be in new condition and be identical in size, color, model, and year. Competitor prices must be current. In the event that you make a purchase on Backcountry and you find a better deal on a competitors website, contact Backcountry within 48 hours of placing your order and receive a credit to your payment method for the difference. Call 1-800-233-7159 or LiveChat with our gearheads to receive your price match.
Return Policy
Products purchased from Backcountry that are in new, unused condition may be returned at any time for a full refund made to your original form of payment. New gear must be returned in its original packaging. Used items may be returned within 30 days of delivery. Refunds for used items will be issued as store credits. Store credits issued for the return of a used item expire one year from the date of issuance. Returns are processed within 3-5 business days of receipt of the product at the distribution center.
Loyalty Program
Backcountry does not offer a loyalty program at this time. Customers can create a basic member account to track orders, process returns and manage payments.
Seasonal Sales
Backcountry offers various promotional sales on select goods throughout the year. Customers can save during a variety of seasonal sales like Black Friday and Cyber Monday. Offering some of the best promotions, discounts and savings of the year. Backcountry offers free 2-day shipping for all orders over $50.
Qualified Discounts
Backcountry does not advertise any qualified customer discounts.
Trade-In Policy
Wrong size Lange boots? That shade of Marmot red is not quite right? Paddleboard too long? Contact a Backcountry Gearhead to initiate an exchange at 1-800-409-4502. Full refunds will be issued for products in new, unused condition.
Credit Card
Backcountry does not offer a credit card for customers at this time.
