About Booking.com
Booking.com has been helping customers see the world since the company's founding in 1996. Booking.com streamlines the travel and accommodation booking process for customers by integrating technological advances with Booking.com's expansive network of transportation and accommodation providers.
Price Matching
Booking.com will price-match your accommodation reservation if a customer is able to find a cheaper reservation on another website subject to certain conditions.
Customers must contact Booking.com after booking and 24 hours before the applicable check-in date.
Customers must provide Booking.com with a link to the cheaper offer, and the cheaper offer must be available when Booking.com verifies the claimed price.
The cheaper offer must be for the same property and type of accomodation.
The cheaper offer must have identical check-in and check-out dates.
The cheaper offer must have the same cancellation policy and conditions as the Booking.com reservation.
Booking.com will not price match if the cheaper offer is from a website which only reveals the property or accomodation type after booking, is offered as part of a loyalty or rewards program, or is offered by a Booking.com partner provider or Booking.basic.
Return Policy
Booking.com does not specify a return policy.
Loyalty Program
Booking.com offers a two-tiered loyalty program called Genius. In order to qualify for Genius Level 1, a customer must complete two stays booked through Booking.com within two years. Genius Level 1, grants members free continued lifetime membership in the Genius loyalty program and a 10% discount at select properties thereafter. In order to qualify for Genius Level 2, a customer must complete five stays booked through Booking.com within two years. Genius Level 2 grants customers free lifetime membership in the Genius loyalty program, 15% or 10% off discounts at selected properties along with complimentary breakfasts and free room upgrades at specified properties.
Seasonal Sales
Booking.com regularly offers New Years sales, wherein if a customer books in the first three months of each year, they will receive discounts on specific locations. Booking.com is also known for their Black Friday sale.
Qualified Discounts
Booking.com does not advertise any qualified customer discounts.
Trade-In Policy
Booking.com does not specify a trade-in policy for customers.
Credit Card
Booking.com does not offer a credit card to customers at this time.
