Chewy is a major pet products supplier based in Dania Beach, Florida; they are quite popular in the US, and they have some great customer reviews and feedback. They carry pet products not only for dogs and cats, but fish, birds, reptiles, and more. They have a spectacular customer service that is available 24/7 and 365 days, a year. Chewy features a number of pet brands customers can shop from, and they have an auto ship service through which customers can save up to 20% in discounts. They also offer FREE shipping in the US, for orders over $49. Customers need to create an account and enter their pet’s breed, age and all the credentials before placing an order; including dog and cat food, chewy treats, jerky treats, other snacks, toys, beds, carriers, vitamins and supplements, as well as medication for the pets. They also feature helpful videos on their website to increase a customer’s knowledge on taking care of their pet.
They do not offer a price-match guarantee.
Chewy customers can return products within 365 days of purchase – yes it’s that hassle-free; returns aren’t accepted on prescription medicine.
Customers can choose the autoship plan; it lets customers schedule regular delivery of their pet supplies, customers can delay and cancel a delivery by managing the autoship from their account. There is no membership fee, and the customer can cancel anytime. Customers will receive 30% off discount on their first delivery with autoship, and 5%-10% off on all future autoship deliveries.
Seasonal sales, discount coupons and new offers are advertised on the website, and on social media channels.
Chewy doesn’t offer qualified customer discounts, as of now.
The company doesn’t specify a trade-in policy.
Chewy doesn’t offer a credit card to customers.