About Chinese Laundry
Chinese Laundry, founded by Robert and Carol Goldman in 1971, is a privately held Los Angeles-based women's footwear company. Chinese Laundry has grown from a small shoe manufacturer to a globally recognized fashion footwear distributor. Over the past three decades, they’ve grown to a family of four brands: Chinese Laundry, CL by Laundry, 42 Gold, and Dirty Laundry. Each brand offers a unique product to meet the needs of various consumers. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape. Chinese Laundry deals and promotions are easily found online and help customer save while shopping high-quality sandals, heels, wedges, sneakers, boots and other women footwear.
Price Matching
If you find a lower price on another website than what you paid on ChineseLaundry.com within 14 days of your purchase, you should contact the customer service team and they will gladly meet that price. The same style, material, color and size of the shoe in question must be in stock and available for purchase at the other website after ordering from ChineseLaundry.com. Chinese Laundry reserves the right to contact the competitor's website to verify the lower price and availability of the shoe/shoes. This offer also applies to their corporate brands (42 Gold, CL by Laundry, and Dirty Laundry.
Return Policy
If for any reason you are unhappy with your purchase, your unworn items may be returned/exchanged within 30 days of the date printed on the receipt. Returns will be refunded in the original method of payment. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging accompanied with a packing slip. Without the packing slip, a refund will be made in the form of an even exchange or a merchandise credit for the current selling price. Returns originally charged to a debit or credit card may be returned or exchanged in one of their Chinese Laundry stores. Purchases made on PayPal must be returned to their fulfillment center.
Loyalty Program
Chinese Laundry does not offer a loyalty program. Customers can create a basic member account to track orders, process returns, and manage payments.
Seasonal Sales
Chinese Laundry offers regular seasonal deals and promotions during all seasons. It also offers free shipping on all orders over $75 within the 48 U.S. states. Merchandise total must be at least $75.00 after any coupons, promotions, or discounts are applied. Chinese Laundry promotions include buying one, getting one free; sales up to 50% off, flash sales with 40% off site-wide and more. By subscribing to their newsletter, you will receive the latest trends, special events, offers and 10% off your first order.
Qualified Discounts
Chinese Laundry does not advertise any qualified customer discounts.
Trade-In Policy
Chinese Laundry does not specify a trade-in policy for customers.
Credit Card
Chinese Laundry does not offer a credit card to customers at this time.
