Coastal started selling contact lenses online in 2000 and progressed to the sale of designer glasses and sunglasses. They offer a Face Shape guide and MyFit tool to make sure you find the perfect frame and fit. Coastal have also partnered with the Essilor Vision Foundation with their Buy One, Give One program.
Coastal offers a price match guarantee on contact lenses only. However, if your glasses or sunglasses go on sale inside 30 days from the date you purchased the glasses, Coastal will refund the difference with the exception of certain brands.
Coastal have a policy of free return or exchange on glasses and sunglasses with 14 days of delivery provided they are in their complimentary cases and in an unworn condition. Coastal also has a return policy for contact lenses within 30 days provided they are unopened. RGP lenses are considered final sale.
Coastal does not offer a loyalty program. Customers can create a basic member account to track orders, process returns, and manage payments.
Coastal frequently offer promo coupons on frames, lenses, sunglasses and contact lens.
Coastal does not advertise any qualified customer discounts.
Coastal does not specify a trade-in policy for customers.
Coastal does not offer a credit card to customers at this time.