CruiseDirect is a vacation planning service which connects customers with low prices on cruises by utilizing technological advances in monitoring live pricing and availability.
CruiseDirect offers customers their “Best Price Guarantee” under which CruiseDirect will match lower rates on cruises which customers have booked through their website subject to the following conditions: The lower rate must be available on another website within 24 hours of the customer's booking and must be available for booking upon contacting CruiseDirect. Fares are only eligible for price-matching if the fare is for the same ship, sailing date, and cabin cateogry. The lower rate must be advertised and a vailable to general public. Incentive prices, convention, interline rates, past-guest rates, Consolidator/Charter rates, or other special pricing offers do not qualify for price-matching. Customer must meet all lower rate requirements. Price Guarantee is only applicable to cruise fare, including port charges. No additional items., taxes, fees, cash-back, insurance, or other costs are eligible for price matching. Customer must alert Cruisedirect of the lower fare within 24 hours of booking. CruiseDirect reserves the right to review all Price Guarantee requests and reserves the right to modify or discontinue its Price Guarantee at any time.
CruiseDirect does not specify a return policy at this time.
CruiseDirect does not offer a loyalty program. Customers can create a basic member account to track orders and manage payments.
CruiseDirect does not advertise any major seasonal sales.
Because CruiseDirect is a broker of cruise deals, many of the cruises on offer have military or student discounts which can be found by selecting “Check for special rate eligibility” when going through the booking process.
CruiseDirect does not specify a trade-in policy for customers.
CruiseDirect does not offer a credit card to customers at this time.