About Family Tree DNA
Founded in 2000, Family Tree DNA is a commercial genetic testing company based in Houston, Texas. With a database of more than two million records, Family Tree DNA is the most popular company worldwide that offers analysis of autosomal DNA, Y-DNA, and mitochondrial DNA to individuals for genealogical purpose. As leaders in the industry, they provide advanced technology for users to gain further insight into their family history and determine ancestry – all with a simple swab of DNA. Over 2 million of people have tested with Family Tree DNA using simple at-home cheek swab collection kit.
Price Matching
Family Tree DNA does not specify a price match guarantee.
Return Policy
You may cancel your order if you notify Family Tree DNA within 60 days of your order that you no longer wish to use Family Tree DNA's products and services, and if you have not yet returned your sample to them for processing. If you satisfy these requirements and return the unopened sample kit within 30 days from the date you requested the refund, you will only be eligible for a partial refund of the purchase price. If you are eligible for a partial refund, the amount of any such refund will be the purchase price that you paid, less a $25 cancellation fee.
Loyalty Program
Family Tree DNA does not offer a loyalty program. Customers can create a basic member account to track orders, process returns, and manage payments.
Seasonal Sales
Family Tree DNA offers a full suite of DNA tests for beginner genealogists to expert genealogists. Family Tree DNA promo codes and coupons are available on their site and various coupon websites too. The company holds holiday sales such as Thanksgiving sale with discounted test prices for limited periods.
Qualified Discounts
Family Tree DNA does not advertise any qualified customer discounts.
Trade-In Policy
Family Tree DNA does not specify a trade-in policy for customers.
Credit Card
Family Tree DNA does not offer a credit card to customers at this time.
