About FreshDirect
FreshDirect was founded in 1999 to deliver convenient, fresh food at lower prices than most supermarkets in Manhattan, New York. The company grew rapidly to serve hundreds of thousands of customers throughout New York City, Philadelphia, and Washington, D.C. Today, FreshDirect is an online grocer that delivers to residences and offices, including custom-packaged groceries and meals. Raise offers the best FreshDirect coupons and promo codes online, including free delivery.
Price Matching
FreshDirect does not offer a price match guarantee.
Return Policy
FreshDirect offers a 100% customer satisfaction guarantee. Customers have up to seven days after delivery, or until the expiration date of the product, whichever is earlier, to contact customer service about any dissatisfaction with a product. The time extends to 21 days for frozen products. Depending on the situation, customer service may authorize the substitution of an acceptable item or a credit voucher for the price of the item.
Loyalty Program
Chef’s Table is the exclusive loyalty program offered by FreshDirect to reward repeat residential customers. Chef’s Table members enjoy special FreshDirect promo codes and FreshDirect coupons to make shopping faster and easier. Other benefits include preferred delivery access, dedicated service specialists, and exclusive discounts.
Seasonal Sales
FreshDirect periodically offers promotions for free trials, free delivery, and discounts off new orders.
Qualified Discounts
FreshDirect does not offer any qualified discounts.
Trade-In Policy
FreshDirect does not offer a trade-in policy.
Credit Card
FreshDirect does not offer a credit card for customers.
