About FYE
FYE sells entertainment products such as games, music, and movies. In addition they sell pop culture merchandise such as posters and t-shirts. They were founded in 1973, are based in Albany New York, and their parent organisation is Trans World Entertainment. They currently have almost 200 physical stores in the United States, and also operate an online store at FYE.com.
Price Matching
FYE does not specify a price match guarantee.
Return Policy
FYE offers a return policy for most of their merchandise. All returns are free, except in the case of opened items or items with damaged packaging which may be subject to a restocking fee. Perishables and earrings cannot be returned.
Loyalty Program
FYE’s loyalty program is called Backstage Pass. The program has 2 tiers: The Platinum Backstage Pass costs $25 / year and entitles the holder to a 10% in-store discount. The Backstage Pass VIP costs $11.99 / month, and allows the customer access to special member-only deals and discounts as well as rebates at partner stores.
Seasonal Sales
FYE maintains an on-going sales discount and holds large end-of season sales several times throughout the year. They also promote occasional promo codes and coupons.
Qualified Discounts
FYE does not advertise any qualified customer discounts.
Trade-In Policy
FYE accepts trade-in video games, music, and dvd’s at most of their retail outlets. They are unable to accept trade-ins through their online store.
Credit Card
FYE does not offer a credit card to customers at this time.
