Founded in 2006, Lumens is an American company, based in Northern California, specializing in lighting, fans, furniture, and accessories for people that love modern design. Lumens are committed to offering its customers the lowest possible prices of the highest quality products, including some of the world’s top brands.
Lumens offer a price match guarantee and promise that if customers ever find the same product elsewhere, within 30 days of the original Lumens order, Lumens will match the price, including shipping and handling.
Lumens offer a 30 day returns policy for all customers, however, the item must be returned in a new, uninstalled condition and be in the original packaging. To request a return, customers must visit the Lumens website and log in to their Lumens account. Here, customers can also find information on refund exceptions and see which items may involve a restocking fee.
Lumens does not offer a loyalty program. Customers can create a basic memberaccount to track orders, process returns, and manage payments.
Lumens have a sale and clearance section in addition to holding regular seasonal sales which sometimes reach savings of up to 50%.
Lumens do not advertise any qualified customer discounts.
Lumens do not specify a trade-in policy for customers.
Lumens do not offer a credit card to customers at this time.