About Musician’s Friend
Musician’s Friend is a musical instrument selling online store; it was founded in 1983 by Rob Eastman and his wife, and has headquarters in Westlake Village, California. Musicians and generally music lovers can shop for a wide range of musical instruments from the store, including guitars, amplifiers, drums, banjos, orchestral instruments, keyboards, recording instrument, lighting & stage effects, DJ gear, live sound, microphone & wireless, music-related software & downloads; sheet music, books and apparel. With the help of the “stupid deal of the day” customers can end saving on musical instruments; they post a new deal every day. The musician’s friend APP is available on both iOS, and Android stores, the APP helps explore the products and related reviews even better. They offer the largest selection of guitars and basses with a 2-year warranty, and offer free shipping in the US on all orders; they also ship internationally.
Price Matching
Musician’s Friend offers a price-match guarantee for its customer; if the customer finds a better deal at another authorized dealer for the same product, they can contact MF within 45 days and get a price-match.
Return Policy
Customers can return most products within 45 days of purchase; the items must be in original packaging and show no sign of wear and tear, only then a full refund is issued. Stringed instruments price at $1999 and more must be returned within 10 days of shipment.
Loyalty Program
The Musician’s Friend reward program is FREE to join and the customer gets 8 reward points for every dollar spent with MF, and in-depth advice and assistance from the Gear Advisers, special offers, deals and site-wide discount coupons, special birthday discount coupon, and more.
Seasonal Sales
Seasonal sales, offers and side-wide discounts are advertised on the website, and newsletter subscribers get early access to all the deals. Latest updates can also be accessed through the mobile APP.
Qualified Discounts
Musician’s friend offers a special discount code for the serving military personnel, veterans and national guards; it can be added in at the time of checkout for earning discounts.
Trade-In Policy
The company doesn’t specify a trade-in policy.
Credit Card
Musician’s Friend offers a platinum credit card through which customers get the option of financing on multiple brands; customers get to pay interest free monthly payments using this card. Brands include, Music Man, Roland, Martin & Co., Taylor Guitar, Acoustic, BOSS, Alvarez, and more.
