About Petmate
Petmate is an international company which produces many of the products in the USA at their manufacturing facilities in Arlington, Texas. As a worldwide leader of solutions and excellence in the pet industry, Petmate is committed to providing fun, trusted, quality products to enhance the lives of pets and their families. What started with kennels has grown to encompass a full line of products for pets such as kennels, dog houses, collars, leashes, toys, bedding, feeding, watering, treats, chews, bird accessories, and more. Petmate is proud that their manufacturing facility has been given the Edison Green Award, for being "a leader in globally recognizing, honoring and fostering innovation and innovators to create a positive impact in the world."
Price Matching
Petmate does not specify a price match guarantee.
Return Policy
If you are not completely satisfied with your purchase, Petmate.com offers returns for most items within 30 days of the original date of purchase. Before sending your return you should email their Consumer Service Team at consumerservices1@petmate.com. After 30 days from the original date of purchase, all sales are final. If you paid for shipping on your original order they will refund that shipping charge to you. Return shipping charges are paid by the customer unless it was due to a shipping error on our part. All returns must be in an unused condition and in original factory packaging with all original packing materials. All credits will be made back to the original payment method. Petmate will request a credit to your account within 14 business days from the date that they receive and audit the return.
Loyalty Program
Petmate does not offer a loyalty program. Customers can create a basic member account to track orders, process returns, and manage payments.
Seasonal Sales
Petmate is known for offering amazing deals and numerous coupons and promo codes. With Petmate promo codes you can get 15% off orders over $20, dog bets from $7.99 only, 20% off travel products over $49, bird freeders from $6 and much more. The company also offers free standard shipping on orders over $49. This free offer is valid on ground shipping only. Merchandise total must reach $49 after all discounts and before taxes. By signing up for their list you will the first to receive Petmate deals and pet-parent tips.
Qualified Discounts
Petmate does not advertise any qualified customer discounts.
Trade-In Policy
Petmate does not specify a trade-in policy for customers.
Credit Card
Petmate does not offer a credit card to customers at this time.
