Operating since 1990, Softball.com is part of the Team Express company and markets its products through its catalogs, through the internet, and its retail outlet in San Antonio, TX.
Softball.com offers a price match guarantee on identical products subject to certain conditions. Price matches must be made at the time of order on items in stock both at Softball.com and its competitors. Price matching is not applicable to items on auction sites, on used or refurbished items, or on competitor misprints or advertising errors. Additionally, Softball.com may reject the price guarantee if it believes the price to be unusually low or limit quantities of items as necessary.
Softball.com accepts returns on a wide variety of items, however each particular item type has vastly different return conditions. Software, videos, and DVDs are not eligible for returns if they have been opened. Custom merchandise is not eligible for return after 3 days of order receipt. Unused, new-condition bats still in shrink-wrap packaging are eligible for return within 30 days of purchase less shipping and handling charges. All sale items are considered final purchases and are not eligible for return. Gift cards are also not eligible for return.
Softball.com does not offer a loyalty program. Customers can create a basic member account to track orders, process returns, and manage payments.
Softball.com offers an annual Black Friday sale, an annual Spring Clearance Sale, a Christmas in July Sale, and flash sales which occur at various intervals throughout the year.
Softball.com does not offer any qualified customer discounts through their website.
Softball.com does not specify a trade-in policy for customers.
Softball.com does not offer a credit card to customers at this time.