Help

Can I pay with PayPal?

At this time Raise does not accept PayPal payments. We currently process payments from MasterCard, Visa, Discover and American Express or Apple Pay for iPhone.

How do I print my voucher?

First, log into your account and click on “My Account” in the top right corner. Select “My Orders” in the drop down menu. On this page find the exact order number containing your voucher. After clicking on the order number, there will be a button on the order summary page that says “Download Voucher.” Click “Download Voucher” and a new window will open with a printable version of your voucher.

Can I use an eGift card in store?

Unfortunately no, eGift cards can only be used for online purchases. However, eGift cards that also come with a voucher can be printed and redeemed in store.

How can I check a balance on a gift card?

Please visit our brand directory to check the balance on your gift card. We provide the phone number and/or link for most stores to check the balance.

How do I redeem a referral code?

If your friend gives you a referral code, you must claim it within 30 days of signing up.

To redeem on the website:

Visit this referral page or log into your account. Under “My Account” select “Overview”. On the left side of the page, select “Settings”. On the top of this page there will be a header that says “Claim Referral.” Enter in the referral code you received and $5 will be automatically added to your Raise account.

To redeem on the app:

If you are logged out of the app, click “Enter Referral Code” from the main menu. If you are logged into your account on the app, select “Invite Friends” from the main menu and then click “Referred By Someone?” to enter the referral code you were provided.

Where can I enter a promo code?

On the “Secure Checkout” page, your order summary will be displayed on the right side of the screen. “Use a promo code” will be highlighted in blue. Select this option and a promo box will appear for you to enter your promo code. Make sure to click “Apply” before submitting your order.

What are brand alerts?

Since our marketplace is live, some brands might not be available when you search. Brand alerts notify you when a brand you’re looking for becomes available for purchase.

How to set brand alerts:

First, log into your account. Search for the brand you want to receive notifications for in the “Search by brand” box on the top left corner of the Raise site. Once you’re on the brand’s page, there will be an option in the top right corner that says “Set Alert.” Follow the prompts that allow you to select requirements for the types of alerts you would like to receive.

How to remove brand alerts:

Log into your account and click on “My Account” in the top right corner. Select “Brand Alerts” in the drop down menu. Under the “Action” column, you can pause, edit or delete any brand alerts you have created.

Still have questions? Send us an email or call (888) 578-8422