FAQ

How do I sell a gift card?

You can sell your gift card on the marketplace in just a few easy steps:

  1. Enter the name of the gift card’s retailer, serial number, and PIN.
  2. Verify the gift card’s balance and create a selling price.
  3. Validate your secure profile using a major credit card.

Raise Member Services verifies every seller and approves each gift card on our marketplace.

What gift cards do you accept?

We accept gift cards from any brand, retailer, or restaurant. You can sell physical gift cards and merchandise credit with a minimum balance of $10, and you can sell eGift cards with a minimum balance of $1 on the card. The cards may be partially used and do not need to have an even balance.

What's the recommended selling price?

Depending on the brand, gift cards sell the fastest when discounted at least 5%, but the selling price is completely up to you. Please note, your listing price must be equal to or less than the current value of the card. When setting your price, please keep our selling fees in mind.

Can I adjust the price after it has been set?

Yes, you can adjust the price at any time. The price you set is only final when the card is purchased, at which point the selling price is locked.

How can I list my physical gift card as an eGift card?

When a gift card is listed for sale, Raise will determine whether or not the store can convert your physical gift card into an eGift card. If the retailer allows online redemption, you are given the option to list your card electronically. Once your eGift card has sold, it will be delivered electronically to the buyer’s Raise Account.

What fees are associated with selling gift cards?

After your gift card sells, we will deduct a 15% commission from the selling price. For physical gift cards, the greater of 1% or $1.00 will also be deducted from the balance. Electronic gift cards have no additional shipping fees.

You are only charged these selling fees when your gift card sells. If your gift card does not sell, you will not be charged.

How do I ship my gift card to the buyer?

When your physical card sells, all you have to do is download and generate the prepaid shipping label provided by Raise within your account. All physical cards are shipped using the United States Postal Service.

What are my payment options?

  • Pay-By-Check: Once your gift card is sold and shipped, our Member Support Team will mail you a check for the sale amount (less our commission and fees) through USPS. Please allow up to 14 days for delivery. Your check may arrive sooner depending upon your post office’s delivery times.
  • PayPal: When your gift card is sold and shipped, your funds will be transferred to your PayPal account within 2-3 business days.

How do I get paid?

Your available balance is the amount of funds ready for immediate payout. In the Available Funds section of your Raise Account, choose the amount you wish to withdraw. You may withdraw the entire amount or a portion of your available funds, but there is a $5.00 minimum withdrawal required for PayPal payment options.

Are there marketplace rules?

You are held responsible for the full value of the gift card you have listed on the Raise marketplace. Should you misplace, use or sell your gift card, you must immediately remove it from your Listings , or you will be held liable for the full value and any associated fees.

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How does buying discount gift cards work?

Buying gift cards is like other online marketplaces. Sellers list their cards at a discounted price, and users purchase them at discounted prices.

Why do I see different pricing for the same gift cards?

Sellers can adjust the sale price as often as they’d like, so you may notice different prices at different times.

Why does my order need further verification?

If you are a first time buyer and/or if your order total is above a predetermined threshold, you may receive a phone call or email from Raise Member Services to verify your order information. We take these precautions to ensure a secure marketplace and to protect our members’ transactions.

Are there fees associated with buying gift cards?

We do not charge sales tax, shipping costs, or processing fees. The total price you see is what you will pay for the card.

When will I receive my gift card?

Most orders are processed within one hour of purchase; however, order processing can take up to 24 hours if further verification is needed. If you do not receive order confirmation in 24 hours, please email orderstatus@raise.com.

  • Physical Gift Cards: Delivered between 3-14 days. The seller has up to three business days to ship your gift card.
  • eGift Cards: Delivered to your Raise account within one hour, although it may take up to 24 hours if further verification is needed.

Can I return a gift card I just purchased?

After submitting an order, you may not request to cancel it. We guarantee your gift card is valid and has the value shown at the point of sale. After your purchase has been confirmed, please review our return policy to see if your order is eligible for a refund. For all refund requests in accordance with our policy, please contact support@raise.com with your order information.

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What is the Raise Referral program?

Raise members can earn rewards for inviting friends to join the marketplace. The more friends you invite, the more potential points you can earn to put toward future gift card purchases. Within the initial invitation, a $5 off promo code is given as incentive to the invitee, and the referrer gets 500 points ($5) when their friend makes their first purchase over $50. Please note, the invitee's order total must be greater than $50 after applying the $5 promo code (i.e. $55 or more) for the referrer to earn 500 points.

How do I invite friends to earn points?

You can refer a friend from within your Raise Account by sending invitations via email or sharing your unique referral link. To earn points, your friends must create a Raise account using the link you sent them, and they have 30 days from the first time they click your unique link to make a qualifying purchase.

How do I redeem my points?

During the checkout process, you will see your total number of points available to redeem. You may redeem them in full by clicking “Apply” or you can save them for future purchases. Please note, your order total must be more than the amount of points you wish to use.

Are there referral rules?

As the referrer, you may send out an unlimited number of invitations. The invitees have 30 days from the first time they click your unique link to make a qualifying purchase. During checkout, Raise Rewards can be used in combination with promo codes. Points expire six months after the date they are earned.

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What is the difference between physical cards, eGift cards, and vouchers?

Physical gift cards can be redeemed in store locations only, and they are shipped to the buyer via USPS. eGift cards can be redeemed online only, and are delivered electronically to the buyer’s Raise account. As a convenient alternative to physical gift cards, printable vouchers are delivered electronically and can be redeemed in store locations by presenting the provided serial number and PIN.

When selling gift cards, physical gift cards incur a small shipping fee, and eGift cards and vouchers do not.

Do gift cards expire?

Per the CARD Act of 2009, gift cards cannot expire within five years of the purchase date, but after 12 months without use, an inactivity fee is applied.

Does Raise support international transactions?

At this time, we do not support international transactions. We are focusing on revolutionizing the gift card industry one step at a time.

Is there a Raise Newsletter?

Yes, we have a weekly newsletter sent out every Tuesday that features our latest inventory. We also send out Weekend Savings emails every Friday morning. To receive our emails, you must be a Raise member.

Can I advertise my store's gift cards on Raise?

Yes! Please visit our Brand Partnership Program page to find out how you can work with us.

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