The Raise Guarantee

100% Money-Back

Our marketplace is built upon the concept of trust. We hold our buyers and sellers to the highest of standards. Whether you’re shopping for gift cards or selling them for cash, we want to ensure you have the most positive experience on Raise. We provide each member with the following 100-day, 100% money-back guarantee on every order:

For 100 days from the date of purchase, the Raise Guarantee covers:

  • Gift cards that are not active
  • Gift cards with an inaccurate balance
  • Gift cards received as a different brand than ordered
  • Gift cards not received within 30 days from the date of purchase

The Raise Guarantee does not cover:

  • Buyer’s remorse or change of mind
  • Misinterpretation of gift card delivery method or timing of delivery
  • Misinterpretation of how a particular gift card is redeemed
  • Neglecting to apply a promotional code before a purchase

If you have a question about the Raise Guarantee or would like a refund for your order under the Raise Guarantee, please contact Raise Member Services at support@raise.com or (888) 578-8422 with your order number.

The Raise Guarantee