Buy With Confidence

1 Year Money-Back Guarantee

Our marketplace is built upon the concept of trust. We hold our buyers and sellers to the highest of standards. Whether you’re buying discounted cards or selling them for cash, we want to ensure you have the most positive experience on Raise. With this in mind, every order is backed by the following guarantee.

For one year from the date of purchase, we cover:

  • Cards that are not active
  • Cards with an inaccurate balance
  • Cards delivered as a different brand than ordered
  • Physical cards not received within 30 days from the date of purchase

We do not cover:

  • Requests received outside of one year
  • Buyer’s remorse or change of mind
  • Misinterpretation of card delivery method or timing of delivery
  • Misinterpretation of how a particular card is redeemed
  • Neglecting to apply a promotional code before a purchase
  • Cards lost or misplaced by the buyer
  • Cards merged onto external merchant apps or accounts against Raise Terms of Use
  • Cards that are resold on any platform other than Raise
  • Cards that are no longer honored when a retailer goes out of business or files for bankruptcy

The 1 Year Money-Back Guarantee covers the purchase price of the card, not any savings or discount the buyer received. If a portion of the card was redeemed, only a partial refund will be provided.

If you have any questions or would like to request a refund for your order under the 1 Year Money-Back Guarantee, please contact Raise Member Services through our Help Center.