1 Year Money-Back Guarantee
We Have Your Back
Our marketplace is built upon the concept of trust. We hold our buyers and sellers to the highest of standards. Whether you’re shopping for gift cards or selling them for cash, we want to ensure you have the most positive experience on Raise. With this in mind, every order is backed by the following guarantee.
For one year from the date of purchase, we cover:
- Gift cards that are not active
- Gift cards with an inaccurate balance
- Gift cards delivered as a different brand than ordered
- Gift cards not received within 30 days from the date of purchase
We do not cover:
- Requests received outside of one year
- Buyer’s remorse or change of mind
- Misinterpretation of gift card delivery method or timing of delivery
- Misinterpretation of how a particular gift card is redeemed
- Neglecting to apply a promotional code before a purchase
- Cards lost or misplaced by the buyer
- Gift cards that are resold on any platform other than Raise
- Gift cards that are no longer honored when a retailer goes out of business or files for bankruptcy
The 1 Year Money-Back Guarantee covers the purchase price of the gift card, not any savings or discount the buyer received.
If you have any questions or would like to request a refund for your order under the 1 Year Money-Back Guarantee, please contact Raise Member Services through our Help Center.