Shipping & Return Policy

Shipping Policy

Whether you're buying or selling a gift card, we want to ensure your gift card safely and punctually reaches its destination. Products can be shipped to all U.S. states, territories, and military addresses. Most orders are shipped via USPS (United States Postal Service). All packages sent to Alaska, Hawaii, P.O. Boxes, military addresses (AFO, FFO), or U.S. territories (i.e. Guam, Puerto Rico) will be sent via USPS and may take up to 15 business days.

For Buyers

We offer free shipping on all gift card orders. If you are purchasing multiple cards within one order, your gift cards may arrive at separate times depending on the seller and card type. If you do not receive your gift card/s accordingly, please email orderstatus@raise.com.

  • Physical Gift Cards: You should receive your gift card by mail between 3-14 days.
  • Electronic Gift Cards: Your gift cards will be delivered electronically to your Raise account within My Orders. Most orders are processed within one hour of purchase; however, processing can take up to 24 hours if further verification is needed.

    *Buyers are responsible for entering their correct billing and shipping address and will be held liable for any misrepresentation of shipment information and related fees.

For Sellers

The shipment and delivery of all gift cards must be confirmed by USPS and Raise before payment is released to the seller.

  • Physical Gift Cards: We ask that you ship your gift card within three business days. Please print the provided, pre­paid USPS shipping label and fasten to the envelope specified by order volume. If we do not receive shipping confirmation within 72 hours, your sale will be canceled. If for any reason you are unable to ship your cards within the specified time, please contact us and we will do our best to accommodate your needs.
  • Electronic Gift Cards: Shipping is free and automatic—let’s raise a glass to that! As soon as the sale has been confirmed, it will automatically transfer from your listings to the buyer's Raise account.

    *Should you misplace, use, or sell your gift card while it is listed on our marketplace, you must immediately remove the item, or you will be held liable for the full value and any associated fees. Please view our terms and conditions for more information.

Return Policy

Your experience on the Raise marketplace is of utmost importance to us. If there was a material misrepresentation in your gift card purchase, we would like to make it up to you. All gift card transactions are covered by our 100% money back guarantee for 60 days from the date of purchase in accordance with the Raise guarantee.

The Raise guarantee covers:

  • Gift cards that are not active
  • Gift cards with an inaccurate balance
  • Gift cards received as a different brand
  • Gift cards not received within 30 days from date of purchase

The Raise guarantee does not cover:

  • Buyer's remorse/change of mind
  • Misinterpretation of delivery method/time
  • Misinterpretation of redemption method
  • Neglect to apply promo code before purchase

If your order is eligible for a refund based on the above conditions, please contact Raise Member Services at support@raise.com with your order number and reason for return.